基本信息

· 书名:Process Improvement And Quality Management In The Retail Industry

· 作者:Stephen George

· ISBN13:9780471723233

· 装帧:平装

· 语种:英文

· 出版日期:2005-07-18

· 出版社:Wiley

· 页数:256

· 重量:0.5 kg

· 尺寸:23.3 x 19.1 x 1.4 cm

* 页面参数仅供参考，具体以实物为准.

------ 书籍简介 ------

The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award Authors George Thomas and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding assessing controlling and improving an organization for quality management The authors also discuss many of the business related problems of mo